Terms & Conditions

These Terms & Conditions govern the use of the website and services provided by Mauve General Trading LLC, a licensed company registered in Dubai, United Arab Emirates under Trade License No. 1588128 (hereinafter referred to as “Mauve,” “we,” “our,” or “us”), and apply to all users of the website (hereinafter referred to as “user,” “you,” or “your”).

Please read these Terms & Conditions carefully before accessing or using our website. By accessing or using the website, you agree to be bound by these Terms & Conditions. Mauve General Trading LLC reserves the right to amend or update these Terms & Conditions at any time without prior notice. Continued use of the website following any modifications constitutes your acceptance of the revised Terms & Conditions. We encourage users to review this page regularly.

This website is intended solely for individuals and entities wishing to review, consider, purchase, and engage in retail transactions involving Mauve General Trading LLC products and services, or otherwise communicate and transact business directly with Mauve General Trading LLC.

Purchases

When purchasing products through our website, you may be required to provide personal and payment information, including but not limited to your full name, billing and shipping addresses, telephone number, and payment card details. You agree that all information provided is accurate, complete, and current.

To create an account, click on “Sign In” and then “Register Now” to complete your registration details. You are responsible for maintaining the confidentiality of your account credentials and password. You must notify us immediately of any unauthorized use of your account or any breach of security.

You shall be responsible for all charges incurred in connection with your purchase, including any applicable customs duties, taxes, VAT, clearance fees, and shipping charges. Mauve General Trading LLC reserves the right to invoice and collect all amounts due in relation to your order. In the event of non-payment or failed collection, we reserve the right to take appropriate legal or administrative action to recover outstanding amounts, including collection fees, legal expenses, and court costs.

Mauve General Trading LLC will not trade with or provide any services or products to countries, entities, or individuals sanctioned under OFAC (Office of Foreign Assets Control) regulations or any other applicable international sanctions laws.

Pricing

All prices displayed on the website are in UAE Dirhams (AED) unless otherwise stated and are exclusive of VAT and other applicable taxes.

The price applicable to your order shall be the price displayed at the time your order is confirmed. Shipping costs, customs duties, clearance fees, and taxes (if applicable) will be communicated before payment confirmation or invoiced separately upon delivery.

Value Added Tax (VAT) shall be applied in accordance with the laws and regulations of the United Arab Emirates where applicable.

Payment

All payments are processed via credit or debit card and are subject to authorization and validation checks by the issuing bank and payment gateway provider. If authorization is declined, Mauve General Trading LLC shall not be liable for any delay or failure in processing the order.

Payments made on our website are securely processed through an encrypted payment gateway. Payments are processed in UAE Dirhams (AED) through accepted Visa and MasterCard credit/debit cards and other approved payment methods supported by our payment provider.

We take reasonable measures to ensure the security of our website and payment systems. All payment transactions are encrypted using Secure Socket Layer (SSL) or equivalent secure encryption technology to protect your payment information during transmission. Customers are advised to retain copies of transaction records.

In the absence of negligence on our part, Mauve General Trading LLC shall not be held liable for any unauthorized access, data breach, or loss resulting from third-party interference with information submitted through the website.

Returns, Refunds & Cancellations

Due to the nature of our collections, all purchases are considered final unless the item received is damaged, defective, incorrect, or materially different from the product description. Any approved return, replacement, or exchange request shall be subject to review and approval by Mauve General Trading LLC in accordance with applicable UAE consumer protection regulations.

For full details, please refer to our Returns & Exchanges Policy.

Estimated delivery timelines are provided for guidance purposes only and may vary due to external factors including customs clearance, public holidays, weather conditions, or courier delays.

Damaged or Defective Items

If you receive a damaged or defective product, you must notify us within 48 hours of delivery. Failure to report the issue within this timeframe may result in the forfeiture of your right to request a replacement.

To submit a claim:

• Take clear photographs showing the damage or defect.
• Email the photographs along with your order number and contact information to our customer service department.
• Once the claim is reviewed and approved, we will arrange for a replacement and communicate the necessary details via email.

Privacy Policy

Please refer to our Privacy Policy for information regarding the collection, use, and protection of your personal data.

Copyright & Intellectual Property

All content available on this website, including but not limited to text, graphics, logos, images, product designs, and trademarks, is the property of Mauve General Trading LLC and is protected under applicable intellectual property laws.

No content from this website may be copied, reproduced, republished, uploaded, distributed, or transmitted in any form without prior written consent from Mauve General Trading LLC.

Trademarks

All trademarks, service marks, trade names, and logos displayed on the website are the property of Mauve General Trading LLC or their respective owners and may not be used without prior written authorization.

Disclaimer & Warranties

The website and all content, products, and services are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied.

Mauve General Trading LLC shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of the website, including but not limited to damages caused by viruses, cyberattacks, or other technologically harmful material that may affect your computer systems or data.

Terms of Use

Users under the age of 18 are prohibited from registering on the website or conducting transactions through the website.

By using this website and placing orders through it, you consent to receive electronic communications from Mauve General Trading LLC, including order confirmations, invoices, delivery updates, and customer service correspondence.

User Conduct

You agree to use the website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the website.

Mauve General Trading LLC reserves the right to suspend or terminate user access to the website, temporarily or permanently, in cases of misuse, violation of these Terms & Conditions, fraudulent activity, or abusive conduct.

You may terminate your account at any time by discontinuing use of the website.

Governing Law & Jurisdiction

These Terms & Conditions and any disputes arising out of or relating to the use of this website shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.